Privacy Policy

Last Updated: 4th December, 2025

DesignPulse Innovation Hub (“DesignPulse”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal data in compliance with the Ghana Data Protection Act, 2012 (Act 843) and, where applicable, the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

This Privacy Policy explains how we lawfully collect, use, store, share, and protect personal data of individuals who engage with our services, platforms, and programs.

By accessing our website, registering for our programs, or interacting with DesignPulse Innovation Hub, you acknowledge and agree to the practices described in this Privacy Policy.

1. Data Controller Information

In accordance with the Ghana Data Protection Act and GDPR, DesignPulse Innovation Hub acts as the Data Controller for all personal data processed.

Data Controller: DesignPulse Innovation Hub
Website: www.designpulsehub.com
Location: Kumasi, Ghana

2. Legal Framework

This Privacy Policy is governed by:

  • Ghana Data Protection Act, 2012 (Act 843)
  • EU General Data Protection Regulation (GDPR) (where EU residents’ data is processed)

Where there is a conflict, the stricter data protection requirement shall apply.

3. Categories of Personal Data Collected

We may collect and process the following personal data in line with lawful, fair, and transparent principles:

a. Identity & Contact Data

  • Full name
  • Email address
  • Phone number
  • Gender
  • Date of birth
  • Nationality
  • City or region of residence

b. Education & Professional Data

  • Educational background
  • Employment status
  • Professional experience
  • Portfolios, design samples, and links
  • Skills and tools used

c. Program & Training Data

  • Program registrations and attendance
  • Assessment results and certifications
  • Internship and job placement information

d. Technical & Usage Data

  • IP address
  • Browser and device information
  • Website usage and analytics data
  • Cookies and similar technologies

e. Communication Data

  • Emails, messages, inquiries, and feedback
  • Survey and evaluation responses

4. Lawful Basis for Processing (GDPR & Act 843)

We process personal data on one or more of the following lawful bases:

  • Consent: Where you have explicitly given consent
  • Contractual necessity: To deliver training, mentorship, or certification services
  • Legal obligation: To comply with statutory or regulatory requirements
  • Legitimate interest: For education, research, reporting, and institutional improvement, provided such interests do not override your rights

5. Purpose of Data Processing

Personal data is processed strictly for legitimate purposes, including:

  • Program registration, delivery, and administration
  • Mentorship, portfolio development, and career support
  • Communication of schedules, updates, and opportunities
  • Certification issuance and verification
  • Internship and employment facilitation (with consent)
  • Monitoring, evaluation, and impact reporting
  • Compliance with legal and regulatory obligations

6. Data Sharing & Disclosure

We do not sell or trade personal data. Data may be shared only with:

  • Trainers, mentors, and facilitators for program delivery
  • Partner organizations for internships or employment (with explicit consent)
  • Service providers supporting IT, communication, or administration
  • Regulatory authorities where required by law

All third parties are contractually required to process data securely and lawfully.

7. International Data Transfers

Where personal data is transferred outside Ghana or the EU (e.g., cloud services or collaboration platforms), DesignPulse ensures:

  • Adequate data protection safeguards
  • Use of GDPR-compliant platforms
  • Contractual data protection agreements where required

8. Data Retention

Personal data is retained only for as long as necessary to fulfill its intended purpose, including:

  • Duration of program participation
  • Post-program alumni engagement
  • Legal, reporting, and audit requirements

Data is securely deleted or anonymized once retention periods expire.

9. Data Subject Rights

In accordance with GDPR and the Ghana Data Protection Act, you have the right to:

  • Access your personal data
  • Request correction or update of inaccurate data
  • Withdraw consent at any time
  • Request deletion of personal data (right to erasure)
  • Object to or restrict processing
  • Request data portability (where applicable)

Requests may be submitted using the contact details provided below.

10. Data Security Measures

DesignPulse Innovation Hub implements appropriate technical and organizational safeguards, including:

  • Secure servers and encrypted systems
  • Access controls and authentication measures
  • Confidentiality obligations for staff and partners
  • Regular monitoring and system reviews

While we take reasonable measures, no digital system is entirely risk-free.

11. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience
  • Analyze website performance
  • Support communication and outreach efforts

Users may manage cookie preferences through browser settings or cookie banners where applicable.

12. Children’s Data

DesignPulse Innovation Hub does not knowingly process personal data of individuals under 18 years without parental or guardian consent, in accordance with Act 843 and GDPR requirements.

13. Third-Party Platforms & Links

Our services may integrate third-party platforms such as Zoom, email services, or learning management systems. DesignPulse is not responsible for third-party privacy practices, and users are encouraged to review their respective policies.

14. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law or practice. Updates will be published on our website with a revised effective date.

15. Contact & Complaints

For privacy-related inquiries, requests, or complaints, please contact:

DesignPulse Innovation Hub
Website: www.designpulsehub.com
Email: hello@designpulsehub.com
Location: Kumasi, Ghana

You also have the right to lodge a complaint with the Ghana Data Protection Commission or, where applicable, an EU supervisory authority.

By continuing to engage with DesignPulse Innovation Hub, you confirm that you have read, understood, and agreed to this Privacy Policy.